You're a custodian of privileged material and, in almost every injury case, protected health information. Here's specifically how Longbow is built to hold it.
Not a shared table with a firm ID column. Every firm's data lives in a physically separate SQL database, so one firm's records cannot be returned by another firm's query even in the event of a bug.
Authentication runs through Microsoft Entra ID using the account your firm already manages. Your IT policies — MFA, conditional access, offboarding — apply to Longbow automatically. There's no separate Longbow password to leak.
Managing attorneys, working attorneys, and staff each see a different scope by default. On top of that, a Firm Owner can grant or revoke individual capabilities per person, and choose whether case access is strict or permissive firm-wide.
Case edits, document actions, logins, logouts, and role switches are written to an audit trail in your own database. If you ever need to answer who touched a file and when, the answer exists.
Longbow signs users out after a period of inactivity that your firm sets, with a warning first. A laptop left open in a conference room doesn't stay logged into your caseload.
If two people open the same record and both save, the second save is caught and reported rather than quietly discarding the first person's work. Losing a colleague's entry is a data-integrity problem, and we treat it as one.
Longbow runs on Azure, in Microsoft's data centers, under their physical and network security. We're not running a server in a closet.
Medical records are the center of an injury case, so PHI isn't an edge case in Longbow — it's the main event. Access controls, audit logging, and tenant isolation all apply to it the same way they apply to everything else.
Firms evaluating us often have requirements from a malpractice carrier or an IT consultant. Send the questionnaire — we'd rather answer it directly than have you guess from a marketing page.